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STAGE OPS EMPLOYEE FAQ
1. How often do I get paid?
Stage Ops pays employees every Friday for the work completed in the previous week.
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Each pay period runs from Saturday to Friday.
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You will receive your paycheck on the following Friday.
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Direct deposits arrive on Friday.
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Mailed checks are sent mid-week and generally arrive around Friday.
Example Weekly Pay Schedule:
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Work Week: Saturday – Friday → Payday: The following Friday
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Example: Work from February 1 – February 7 → Paid on February 14
If you have payroll questions or concerns, submit a request via the Payroll Inquiry Form on our website.
2. What payment methods are available?
We only offer Direct Deposit or Mailed Checks. No other payment options are available.
3. What should I do if my paycheck is incorrect or missing?
Submit a request using the Payroll Inquiry Form on our website. This form ensures all payroll-related issues are addressed efficiently.
4. How do I update my tax information (W-4) or direct deposit?
All updates, including tax withholdings and direct deposit changes, must be submitted through the Payroll Update Form on our website.
5. Do you take taxes out of my paycheck?
Yes. Unlike 1099 independent contractors, W-2 employees at Stage Ops have their federal, state, and payroll taxes automatically deducted.
6. What happens if a client cancels a job?
If a client cancels a shift at least 24 hours before your scheduled start time, no compensation is provided.
If a client cancels less than 24 hours before, Stage Ops will pay you for 4 hours of work as a cancellation fee.
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7. How do I get hired at Stage Ops?
To apply, complete the online application at www.stageops.net/apply.
If your application is approved, the Staffing Manager will contact you via email, text, or phone to discuss onboarding.
8. How do I complete onboarding?
Onboarding is fully online through the Stage Ops Employee Portal. Once you’re approved, you’ll receive an email with login instructions to complete your paperwork.
9. How do I check the status of my onboarding?
Log in to the Employee Portal to track your progress. If you need assistance, contact the Staffing Manager at staffing@stageops.net.
10. How do I sign up for shifts?
Shifts are assigned based on availability and job requirements. You will receive an email or text with shift offers. Confirm your availability as soon as possible to secure a spot.
11. Can I pick up extra shifts?
Yes, extra shifts are available on a first-come, first-served basis. Employees who show up on time and perform well will have priority for additional work.
12. What do I do if I am running late to a shift?
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If you are less than 30 minutes late, notify your Crew Chief immediately.
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If you are 30 minutes late or more, you will only be paid for the actual hours worked, with a minimum of 4 hours per shift.
Repeated tardiness may affect future work opportunities.
13. What happens if I need to cancel a shift?
You must notify the Crew Chief at least 24 hours before your scheduled start time. Last-minute cancellations may result in fewer job offers in the future.
14. Can I swap shifts with another employee?
No, shift swaps are not allowed without Stage Ops management approval.
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15. Where do I go for HR-related questions or complaints?
For HR-related complaints, fill out the HR Complaint Form on our website. If further assistance is needed, email staffing@stageops.net.
16. Do I get paid for meal and rest breaks?
Yes, Stage Ops follows California labor laws for all employees, regardless of the state where they live or work.
17. What happens if I don’t show up to a scheduled shift?
A no-call, no-show may result in suspension or removal from the crew list.
18. Does Stage Ops provide health insurance or benefits?
No, Stage Ops does not currently offer health insurance or benefits.
19. How do I request an employment verification letter?
Email staffing@stageops.net and allow 5 business days for processing.
20. What should I wear on the job?
Employees must dress appropriately for job sites. Unless otherwise instructed, wear:
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Stage Ops crew shirt (provided in most cases)
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All-black clothing with no logos (if no crew shirt is available)
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Steel-toe boots or sturdy work shoes
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Work gloves (recommended)
21. What tools or safety gear do I need to bring?
Bring the following just in case:
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High-visibility vest
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Hard hat
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Work gloves
22. Can I use my phone on the job?
Cell phone use is not allowed unless required for work communication or during breaks.
23. Can I work for other event staffing companies while working at Stage Ops?
Yes, as long as it does not interfere with your confirmed Stage Ops shifts.
24. What do I do if I get injured on the job?
Report the injury to your Crew Chief immediately. If medical attention is needed, Stage Ops will guide you through the workers' compensation process.
25. What happens if I see unsafe work conditions?
Report any unsafe conditions to your Crew Chief first before taking action. If the issue is not resolved, submit a report via the HR Complaint Form on our website.
26. What should I do in case of an emergency on-site?
Follow your Crew Chief’s instructions and immediately report any emergency situations.
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27. How do I update my contact information?
Email payroll@stageops.net with your new contact details.
28. Can I refer someone to work at Stage Ops?
Yes! Have them apply at www.stageops.net/apply.
29. Does Stage Ops offer a referral bonus?
Yes! If you're interested, review and sign the Referral Bonus Agreement at [Referral Bonus Agreement Link] before assuming eligibility.
30. Will I always get work when I request it?
No, work is assigned based on job availability and performance history.